Skills Required
- Proficiency with CRM software (e.g., Salesforce, HubSpot)
- Strong Microsoft Office or Google Workspace skills
- Basic understanding of data analysis and reporting tools
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Customer-focused and solutions-oriented mindset
- Ability to build trust and long-term relationships
- Negotiation and conflict resolution skills
- Team collaboration and time management
Key Responsibilities Knowledge
- Managing a portfolio of client accounts
- Acting as the main point of contact for customer needs, questions, and issues
- Coordinating with internal teams to deliver on client expectations
- Identifying upselling and cross-selling opportunities
- Preparing regular reports, presentations, and account reviews
Qualifications
- 2–5 years of experience in account management, customer success, or sales
- Proven track record of managing client relationships and growing accounts
- Experience working in a B2B or B2C environment (depending on industry)
- Industry-specific experience (e.g., tech, finance, advertising) may be preferred
Experience
- Bachelor’s degree in Business, Marketing, Communications, or a related field (required)
- Additional certifications in sales, customer success, or project management (a plus)
