Skills Required
- Proficiency with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and email management
- Strong WordPress development skills, including theme customization, plugin management, and troubleshooting
- Experience with Google Analytics for website traffic and performance reporting
- Basic understanding of data analysis and reporting tools
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Customer-focused and solutions-oriented mindset
- Ability to troubleshoot technical issues independently and escalate when needed
- Team collaboration and time management
Key Responsibilities
IT Support
- Managing and organizing Outlook email accounts, including inbox setup, filtering, and troubleshooting
- Administering Microsoft 365 services (user accounts, permissions, shared mailboxes, licensing)
- Providing first-line technical support for internal and client-facing IT issues
- Coordinating with internal teams to resolve technical requests and system issues
Web Developer
- Maintaining and updating client WordPress websites, including content, layout, and functionality
- Installing, updating, and troubleshooting WordPress plugins and themes
- Monitoring website performance and traffic using Google Analytics
- Performing routine website maintenance, backups, and security checks
- Identifying and resolving website bugs, broken links, and performance issues
Qualifications
- 2–5 years of experience in IT support, web development, or a related technical role
- Proven experience maintaining and troubleshooting WordPress websites
- Hands-on experience with Microsoft 365 administration and Outlook email management
- Familiarity with Google Analytics
- Experience working directly with clients on technical and website-related needs
Education
- Bachelor’s degree in Information Technology, Computer Science, Web Development, or a related field (required)
- Additional certifications in Microsoft 365, WordPress development, or IT support (a plus)